Delivery & Shipping Information
All orders for In-Stock items & items priced $499 & above, placed before 12PM (Monday
through Friday)
are eligible for Next Day Delivery Available. Orders placed on Saturday and before 12PM on
Sunday are
eligible for delivery on the following Monday. Orders that require installation are not
available for
Next Day Delivery and require future scheduling for installation. Additional shipping and
installation
costs may apply for built-in, specialty, and/or professional products. Please contact us for
more
details.
Expedited delivery is not guaranteed and is subject to the availability of delivery slots.
Please
contact us for the next-day delivery slot availability of your order. The Expedited delivery
is not
applicable for items that are to be installed. Once an order is placed, our installation
team will reach
out to you to schedule delivery & installation for the product within 48 hours.
48 Hour Call
You will be contacted via phone and e-mail between 10:00AM – 10:30AM two days prior to
delivery to confirm availability, delivery address and units to be delivered. You must
confirm to stay on the delivery schedule. If you do not confirm before 6:00PM, we will send
a secondary call between 6:00PM – 6:30PM.
Delivery Time Window Courtesy Call
You will receive a call, text, and an e-mail at 2:00PM the day before your delivery date
informing you of your 4-hour delivery time window. If you do not confirm, you will receive a
secondary notification at 3:00PM, and a third one at 4:00PM.
YOUR VERIFICATION CALLS or NEED TO RESCHEDULE YOUR DELIVERY?
CALL (866) 304-4449 (Select Option 2 – Customer Service)
PLEASE BE ADVISED A REDELIVERY FEE OF $ 64.95 MAY BE CHARGED:
- For failure to be present during scheduled/confirmed delivery
-
An install/hook up is not completed during time of delivery because plumbing or electrical conditions are
faulty and not up to code and the team will have to come out again to finish install.