Should you need to return or exchange an item bought online or in-store, please contact our Customer Service
team at 866.304.4449 or email us
through the Contact Us form on our website. You can also contact the store where you
bought the product to request a Return Merchandise Authorization (RMA) number. Without an RMA number, the
return
process cannot be initiated. The process for getting a return authorization may vary depending on the reason
for
the return.
Return Policy Exceptions
Operational/Mechanical Defective Products:
All new-in box products with defects or
damages
due to operational or mechanical issues must be reported within 48 hours of delivery or pick up to be eligible
for a straight exchange. After 48 hours, please contact the product’s manufacturer directly. Contact
information
for the manufacturer may be found in the product literature. Note: Most manufacturers require at least one
service call to diagnose the problem before a return is authorized.
If the unit was installed by the customer or their contractor, any operational or mechanical issues must be
diagnosed by the manufacturer’s service provider to determine if a return or exchange is allowed.
Cosmetically Damaged Products:
- Before accepting the unit, you must inspect the item for any cosmetic damage or defect.
If any exist, you have the right to refuse the unit immediately. However, if you decide to take possession
of
the product, the item will not be eligible for a refund.
- If you decide not to inspect the unit and accept it, you will assume all liability for the damage.
Open Box/Clearance Products:
All “Open Box” and “Clearance” products are sold as is, and are considered Final Sale. The product’s full
manufacturer's warranty is still guaranteed to operate. Open Box/Clearance products may have cosmetic wear. No
refunds or exchanges.
Special Order Products:
Special order merchandise are items not routinely stocked by Airport Home Appliance and are ordered
specifically for you. Special order products are not eligible for return unless they are damaged or defective.
All Home Delivery and warehouse pickup items must be inspected at the time of customer receipt.
Non-Returnable Products:
Fees for labor and delivery services that have already been completed, used Parts & Accessories like water
filters, water lines, electric cords, gas flex lines etc.
Pick-up of Products to be Returned:
All products that are eligible for return or exchange are subject to a pick-up fee of $29.95.
Refund Policy
Once a product is returned, we will start processing your refund. Refunds are issued in the same form as the
original purchase.
- If the item was paid for by credit or debit card a refund will be made to the same card.
- If the item was paid for with a check or cash, the amount will be refunded by check within 10 calendar
days from the return date.
- If the item was paid through financing, the amount will be credited against the total balance with the
financing company (Wells Fargo or Synchrony)
